ok piso Privacy Policy

1. Information We Collect

When you register an account on ok piso, we collect basic personal details including your full name, date of birth, email address, and mobile number so that we can create and manage your account securely. During the identity verification process — which is required once before your first withdrawal — we may also collect a copy of a valid government-issued ID and a selfie or proof-of-identity document to confirm that you are who you say you are. For every deposit and withdrawal you make, we record transaction details such as the amount, date, payment method, and reference number in order to maintain accurate financial records and to process your requests correctly. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs — this information helps us detect unusual behaviour, prevent fraud, and keep the platform running smoothly for all Filipino players. If you contact our support team, we retain a record of that communication, including any attachments you send, so that we can follow up effectively and improve the quality of our service over time.

2. How We Use Your Information

The personal data we collect is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming experience you expect from ok piso. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our policies — and we will only send promotional messages if you have opted in to receive them. Identity and transaction data is used to comply with applicable regulations, including anti-money laundering requirements, and to verify that all activity on your account is legitimate and authorised by you. Technical and session data helps our team identify and resolve platform issues quickly, optimise performance across different mobile devices, and ensure that the experience remains consistent whether you are playing slot games or fish games. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without giving you the opportunity to request a human review of that decision.

3. Sharing Your Data

ok piso does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — your data is not a product we profit from. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but these parties are contractually bound to handle your data only for the specific purpose we have engaged them for and in accordance with applicable data protection standards. In certain circumstances, we may be required by law or by a regulatory authority to disclose personal data — for example, in response to a valid court order or a request from a government agency with jurisdiction over our operations in the Philippines. If ok piso undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the condition that the same level of privacy protection is maintained. We will notify you of any such transfer through a notice on the platform or via the contact details associated with your account.

4. How We Protect Your Data

We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the ok piso platform is encrypted using industry-standard protocols, and sensitive information such as payment details and identity documents is stored in secured, access-controlled environments. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their role, and all personnel with access to sensitive data are trained on data handling responsibilities and confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect the integrity of the platform or the safety of your information. While we work hard to maintain strong security practices, no system is completely immune to risk — if you ever suspect that your account has been compromised, please contact our support team immediately so that we can take prompt action to protect your account.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to fulfil any outstanding obligations, resolve disputes, and comply with legal or regulatory requirements that apply to our operations in the Philippines. Transaction records and identity verification documents may be retained for a longer period where required by anti-money laundering regulations or other applicable laws, even after your account has been closed. When data is no longer needed and there is no legal basis for retaining it, we securely delete or anonymise it so that it can no longer be linked back to you as an individual. If you request the deletion of your account and personal data, we will process that request in accordance with our obligations and inform you of any data that we are legally required to retain and for how long. You can submit a data deletion request by contacting our support team through the details provided at the end of this policy.

6. Your Rights as a Player

As a registered player on ok piso, you have the right to access the personal data we hold about you at any time by submitting a request to our support team — we will respond within a reasonable timeframe and provide you with a clear summary of the information we have on file. You also have the right to request corrections to any inaccurate or incomplete data, and we will update our records promptly upon verification of the correct information. If you believe that we are processing your data without a valid legal basis, or that our processing is causing you harm, you have the right to object and to request that we restrict or stop that processing while the matter is reviewed. You may also request a portable copy of the data you have provided to us in a commonly used, machine-readable format, which you can then transfer to another service provider if you choose. To exercise any of these rights, please contact our support team — we are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.

7. Cookies and Tracking

ok piso uses cookies and similar technologies to keep you logged in to your account, remember your preferences, and ensure that the platform functions correctly across different sessions and devices. We also use session analytics tools to understand how players navigate the platform — this helps us identify areas for improvement and make the overall experience more intuitive for Filipino users. The cookies we use are strictly functional and analytical in nature; we do not use advertising cookies or tracking technologies that follow you across other websites. You can manage your cookie preferences through your browser settings, but please be aware that disabling certain cookies may affect the functionality of the platform, including your ability to stay logged in or complete transactions smoothly. By continuing to use ok piso after being informed of our cookie practices, you consent to the use of cookies as described in this policy.